For a home-improvement company to have lasted in this competitive market for 63 years, it must be doing something right.   Leon Barnaby, Jr., the founder’s namesake and Leon Barnaby & Sons president since the passing of Leon, Sr. in 2001, believes it’s because of “the quality of our work and the strong relationship we develop with our customers.  We think of our customers as extended family.”

This recipe for the company’s success was ingrained in sons Leon, Jr. and Ron by their father who, with three employees, opened for business in 1947 as a roofing company. One of the first houses Leon, Sr’s new company installed, had it replaced three times by Barnaby & Son over a period of six decades.

“That’s customer loyalty,” Leon, Jr. remarked, smiling.  “And because the records for all of our jobs are so detailed and complete, I knew everything there was to know about it – right down to the number of nails used.”

Leon is very proud of the repeat business and the referral customers have made to their friends and family.  In fact, the Better Business Bureau has not only given Barnaby & Sons an A+ rating; but they have also given referrals to the company. Barnaby & Sons has also been recognized as one of the top100 siding contractors in the United States (number 14).

Over the years, the business has expanded to include all facets of home improvement including windows, doors, siding, porticos and porch enclosures and custom awnings.  Of course, roofing is still a big part of the business, as are gutters and downspout products.  In 2007, Barnaby & Sons acquired Dan Roper Company

One person who has seen all of the changes is Bill Kahlvacker, who has been with the company since it opened its door in 1947.  Bill started as a roof installer and was promoted to his current position of supervisor in 1959. Now in his 70’s, he shortened his work week to three days.

“There’s been a lot of change in the industy, but one thing that hasn’t is the company,” he said, looking up from a work order.  “It’s still about the quality of the job and customer service.”

Al Pinto joined the company in 1962 as a salesman, and continues working today as sales manager.  “This company’s reputation is second to none,” he stated emphatically.  “I personally believe that’s the reason why this company’s never been stronger. – I sell this company because I believe in this company.”

Office manager Judy Cyr agrees.  “We’re a very cohesive group at Barnaby & Sons.  We all enjoy what we do and we get the job done.”  Having started at the company in 2006, Judy is the newest member of the office team.  She, too, echoed the anthem of the others, “Putting the customer’s concerns first is the company’s top priority.”

The Barnaby’s are aware of the company’s traditional values – passed from father to sons.  Leon and Ron started working with their father when on school vacations; and Leon’s son Brian is also following in his dad’s footsteps.  When high school breaks for summer, Brian will be on one of the job sites, learning hands-on, what Barnaby & Sons is all about.  After college, he plans to join his father and uncle full-time.

So long as the line of Barnaby’s continues, so will the company.  That recipe for success that was handed down to the sons, will be passed to a new generation – one that will learn the value of the customer and experience the rewards that all-around quality brings to the company’s standing in the community.